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Wedding at Excellence Playa de Mujeres Riviera Maya Mexico

Kathy & Tommy

Dear Nancy- We want to thank you for helping us book our wonderful honeymoon at Excellence Playa de Mujeres in Cancun, Mexico. We learned that Excellence is a chain in other areas of Mexico and Dominican Republic. We have never stayed in an Excellence resort, but we are extremely happy that we did. Prior to our departure, I had read many things on Trip Advisor about the resort. While most of the reviews were good, there were a few bad ones, mainly people complaining that it was still a very new resort (less than one year) and that they had many kinks to iron out. Well we were completely satisfied with everything and even though they were open less than one year when we arrived, everyone worked extremely hard at making sure our stay was the best. Yes, our power went out a few times in our room on the first day because we had electrical problems, and yes, our shower head fell on us while in the shower (no injuries sustained)…but as soon as we notified them of the problem, they were immediately at work trying to make sure all of the problems were fixed. All of the staff was super courteous and respectful of our living space. While they were fixing some of the problems, they were very conscientious about making sure we were comfortable with them in our room. No one really came into the room until we specifically told them it was ok to come in. We made sure to lock our things in the safe provided as we had learned that they had a few thefts months back by an employee, but we did feel pretty safe in leaving our things in our room The room was absolutely gorgeous, from the king size bed, large plasma tv screen, Jacuzzi, dual sinks, and large shower. The welcoming and the honeymoon dinner night was very nice (2 huge swans on the bed, rose petals everywhere, and a bottle of champagne). The rooftop terrace was absolutely beautiful. We were very fortunate that we got one on the end of the building (room 7401-4th floor), so it was completely private and none of the adjoining rooms could see our roof because our roof was on the 5th floor. Other rooftops where the room and rooftop were both on the 4th floor, were more exposed to neighboring rooms so privacy would have been an issue, but we were very happy with what we got. We hardly wanted to leave the room because we had 24 hour room service and we could request whatever we wanted, so we had food, drinks, and a private pool, what more could we ask for! We only really did 2 excursions while we were there because the rest was total relaxation. We did a snorkeling tour that was half a day and that was really fun. We also traveled to the island, Isla de Mujeres, rented a golf cart and went around the island. We stopped at the Garrafon Park and went snorkeling there. Very fun, until of course we saw 2 6-foot barracudas swimming around us, which freaked us out a little bit! What more can I say about our trip? I don’t know because everything was absolutely great. The food was delicious and we were very happy that everything was a la carte, rather than buffet style. Quality of food tends to be compromised when it is all buffet, but here the food was always fresh and prepared the way you want it. The three best restaurants, were the Lobster House, the Grill (steakhouse), and Spice (Asian restaurant). It was wonderful to have unlimited lobster and shrimps. Looking back, our honeymoon was expensive and initially cost more than we wanted to spend. However, we kept saying, “It’s our honeymoon…once in a lifetime…let’s live it up.” Well we are very happy we did because it was one of our best experiences. Thank you again. -Kathy and Tommy