Vacation at Sandals Royal Bahamian Bahamas
Chuck
I have just returned from the best vacation we have ever had and we owe it all the the extra efforts put forth on our behalf by our agent Nancy Finn. What a job she did for us. It all began by us being booked under some false information that was supplied to Nancy by Sandals. We booked what we thought was butler service in the Honeymoon Suite and they had changed and no longer offered butler service in these suites. So there we were we were paid in full waiting to go and then we get this news. I told Nancy we were not happy but that we would go anyhow. Most agents would have said OK and let that be the end of it. Not my Nancy. She wrote a minimum of 5 EMail messages to Stephen Ziadie The General Manager no less of Sandals Royal Bahamian. Nancy really didn’t know what had happened until we returned this past Sunday. What happened was that Mr. Ziadie greeted us personally and apologized for the misunderstanding and notified us that we were going to receive and upgrade in our room assignment. We were put in a Suite and I do mean Suite Large Living Room with dining room attached nice bar and avery large bedroom with gigantic bathroom. The cost of this upgrade was over $1700 and we were not charged a penny more than we had already agreed to pay. Now hows that for an agent going to bat for her clients! We were greeted at the airport by a rollsroyce limo. Oh my what a ride , talk about feeling important. We had the limo to and from the resort. Our stay a the Royal Bahamain could not have been any better. This is a first class operation run by a first class individual named Stephen Ziade but it was all made possible by my super agent NANCY FINN. Thanks Nancy for a great vacation, I will never book with anyone else because I know that you deliver what you say you will. Can’t wait for the Cancun Trip you planned for us and I can assure you we will be going back to the Royal Bahamian next year. Thanks Nancy and keep up the good work.