Honeymoon at El Dorado Royale Riviera Maya Mexico
Denille & Terry
Choosing Island Getaways as our travel agent for our honeymoon was by far our best choice in 18 months of wedding planning. Both Nancy and Tom are absolutely wonderful to work with and go above and beyond their call of duty to help their clients. I worked with Nancy to choose El Dorado Royale in the Riviera Maya for our July 2007 honeymoon. She really took the time to talk with me, answer questions, and to provide me with all of the information needed so that my husband and I could make our decision. After viewing many pictures and talking with Nancy we choose to book an individual Casita. Nancy assured me that I did not make the wrong decision and she was absolutely right! What a beautiful room and truly breathtaking resort. Getting there on the other hand was a different story. We were to leave Monday morning at 7AM, but after a 45 minute delay we found that our flight was canceled! After trying to work with the airline representative we found out that we had missed our connecting flights and could not get to Cancun that day. Faced with losing an entire day of our honeymoon, we immediately called Island Getaways and spoke with Tom who assured us that he would do whatever it took to help us. Tom even spoke with the airline representative to ensure that he was pursuing all of the available options to get us there that day. After it was determined impossible, except to arrive at almost midnight that night, Tom advised us to book flights for the next day and that he and Nancy would do whatever they could to get our stay extended with the resort. Tom and Nancy both were in contact with us that entire day working on getting us an extra night to make up for the one we missed and also providing us with the reassurance we desperately needed when it seemed as though we would never get there! Through their influence and reputation with the resort, they managed to get out honeymoon extended by an additional day at no charge to us! They even followed up with the resort to make sure that we arrived as planned. We have no idea, nor would we like to imagine what we would have done without them! I highly recommend anyone to save themselves the hassle and travel exclusively through Island Getaways, they are a true pleasure to work with and we know that we have found our lifetime travel agents. Thank you so much Nancy and Tom for going the extra mile to help us have the honeymoon of our dreams. We can wait to go back!